Black Diamond Index Ascender

View our website’s full terms and conditions.

1. You are entitled to cancel your order and return the goods by notifying us within 14 working days from receiving the delivery for a full refund or exchange (subject to stock availability). Do this by contacting us by letter or email within 14 days and quoting the order number supplied to you.
2. The time limit for returning the goods is 28 days from the date of shipment from us to you.
3. We endeavour to process all returns within 48 hours of receipt. After this, you should expect to see your funds back into your account within 3 - 5 working days depending on how your card provides processes refunds.
4. Refunds can only be made to the original payment method.
5. You are responsible for the postage cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
6. When returning an item for an exchange, i.e. for another size or colour please be aware a small fee will apply to cover postage.
7. We will notify you of the exact amount before sending out the replacement item.
8. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or wrongly described. Any goods returned should be in saleable condition with original package and labels.
9. Please note that we are unable to accept returns of any Personal Protective Equipment including climbing equipment and helmets unless faulty. This would be dealt with under warranty and returns.
10. All products are guaranteed against failure due to defective workmanship or materials, but this excludes faults caused by accidents, neglect or misuse. The guarantee is in line with the guarantee policy stipulated by the product manufacturer.
11. If you find a fault with a product purchased from The Expedition Shop please do not hesitate to get in touch so we can advise you on how to proceed with the item.